Privacy Policy

We take the protection of your personal data very seriously and strive to make the use of our services secure. We are also committed to implementing and complying with data protection principles and all relevant provisions of the GDPR, where applicable. This Privacy Policy describes which of your data we collect, disclose, and store, the purposes for which we do so, and how we protect your data. We encourage you to read this Privacy Policy carefully to understand how we handle your personal information.

Area of Applicability
Which Data Do We Collect?
Cookies and Web Tracking
Conversion Measurement using the Facebook Visitor Action Pixel
Sharing
Purpose of Collecting Data and Use of Data
Data Security and Transferring Data
Right of Withdrawal, Information, Correction, and Contact Details
Consent is Not Required

1. Area of Applicability

This Policy applies to your SKAI1 membership and to the use and access of the SKAI1 website available at http://www.skai1.com. Please note that this webpage may link to additional SKAI1 websites or websites of other countries, which may be subject to different data protection laws. By using our services and website, you acknowledge that your data may be processed in accordance with this Privacy Policy, as well as any applicable local laws.

As we continually develop our websites to improve our services, we may need to amend this Privacy Policy. Any such changes will be communicated to you via email, website notices, or other appropriate means. We will also update the “Last Updated” date at the beginning of this policy. By continuing to be a SKAI1 Member or use our services after such notification, you agree to the updated Privacy Policy. If you disagree with any updates, you should terminate your SKAI1 membership, and refrain from using our services or website.

2. Which Data Do We Collect ?

We collect, store, and process personal data that you voluntarily provide in connection with your SKAI1 membership. This includes data attributed directly or indirectly to you (e.g., via your membership number). The types of personal data we collect may include, but are not limited to :

Identity Data: Member ID, full name, title, gender, date of birth

Contact Data: Postal address and geographic coordinates (longitude and latitude), phone number(s), and email address
Financial Data: Bank details, credit card information, payment history
Membership and Account Data: Username, password, account preferences, communication settings
Purchase Data: Purchase date, location, amount, currency, shopping cart details, industry, type of purchase (online/offline), voucher use, SKAI1 app use
Technical Data: IP address, device type, browser type and version, operating system, time zone setting, location data, browsing activity, referral source, and other technical information related to your use of our website and services
Marketing and Communication Data: Your preferences in receiving marketing communications from us and our third parties

Providing this data is voluntary. However, failure to provide certain data may limit our ability to deliver certain services.

We may also collect personal data from other sources, such as third-party partners, social media platforms (when you connect your account to these platforms), and publicly available sources, in accordance with applicable laws.

3. Cookies and Web Tracking

Our websites use cookies, which are small text files stored on your device, to enhance your browsing experience. These cookies may be session cookies (automatically deleted when you leave the website) or persistent cookies (remaining on your device for a specified period). We use the following types of cookies and web tracking technologies :

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to access certain features and services. They cannot be disabled without impairing the functionality of the website.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if any error messages are displayed. We use this information to improve the performance and design of our website.
Functionality Cookies: These cookies enable our website to remember your preferences and provide enhanced features, such as personalized content and language settings.
Targeting Cookies: These cookies are used to track your browsing behavior across different websites and to display advertisements that are relevant to your interests. We may also share this information with third-party advertising partners for retargeting purposes.
Web Analytics: We use web analytics tools such as Google Analytics and analyze your use of our website and services. These tools may use cookies, web beacons, and other tracking technologies to collect information about your IP address, device type, browsing activity, and demographics. We use this information to compile statistical reports and to improve our website and services.
Consent : We will ask for your explicit consent to set non-essential cookies, especially those used for marketing and tracking purposes. You may manage or withdraw your consent via your browser settings or through the SKAI1 website cookie management tools. If you disable cookies, please note that some features of our website may not function properly.
Technical Details : Cookies are stored for varying periods, but not longer than necessary to achieve their purposes. Most are session cookies and are deleted upon session end. We also record browsing behavior (IP address, page views, browser type, location, etc.) to optimize our services.
Data Transfer : Information collected via cookies may be transferred to and processed by service providers on our behalf, with encryption and legal safeguards in place. These service providers are contractually obligated to protect your data and use it only for the purposes specified by SKAI1.

4. Conversion Measurement using the Facebook Visitor Action Pixel

With your consent, we use the Facebook Pixel on our website to track actions related to Facebook advertising campaigns. This cookie allows us to assess the effectiveness of Facebook ads and gain insights into user behavior:

The data collected is anonymized to us and used solely for statistical and marketing purposes.
Facebook may process this data for its own advertising, according to their privacy policy (https://www.facebook.com/about/privacy/).

You may withdraw your consent at any time by adjusting your preferences on our website or within your Facebook account settings.

5. Sharing

Our website features “Share” buttons for social networks such as Whatssap, Twitter, LinkedIn, and Facebook, as well as email. These buttons only establish a direct connection between your browser and the social network when clicked.

Important: We do not receive or process your personal data through these buttons unless you actively click on them. Responsibility for data use lies with these social networks. Please review their privacy policies for details. When you share content on social media, your activity is governed by the privacy policy of the relevant social media platform, not this Privacy Policy.

6. Purpose of Collecting Data and Use of Data

We process your personal data solely for the purposes stated in this Privacy Policy, including:

Managing your SKAI1 membership, account, and profile
Verifying your identity and authentication
Communicating with you regarding your account, orders, support requests, and other inquiries
Providing your requested services, products, and features
Personalizing your experience and providing relevant content and recommendations
Processing financial transactions and collecting payment for our services
Determining and allocating benefits and rewards programs
Sending you promotional information, newsletters, and other marketing communications with your express consent
Conducting research, surveys, and data analysis to improve our services
Monitoring and analyzing website traffic and user behavior
Preventing fraud, abuse, and other harmful activities
Enforcing our terms and conditions and other legal agreements
Complying with legal, regulatory, and compliance requirements

You can opt out of receiving marketing communications at any time by adjusting your settings in your account or by contacting us using the information provided at the end of this policy. If you opt out, we may still send you non-promotional messages, such as those about your account, transactions, or legal notices.

7. Data Security and Transferring Data

We implement industry-standard technical, administrative, and physical safeguards to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption (SSL/TLS) to protect sensitive data during transmission
Firewalls and intrusion detection systems to prevent unauthorized access to our systems
Regular security assessments and vulnerability scans
Employee training on data protection and security best practices
Physical security measures at our data centers and offices
Access controls to restrict access to personal data to authorized personnel

Your personal data may be shared with :

Service providers who process data on our behalf, such as payment processors, cloud storage providers, marketing automation platforms, customer relationship management (CRM) providers, and analytics providers. We have contracts with these service providers to ensure that they protect your data in accordance with our requirements and applicable laws.
Loyalty merchants involved in our benefit programs, in order to provide you with rewards, offers, and other benefits.
Legal and regulatory authorities when required by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety.

In addition to the above, your personal data may also be shared within the SKAI1 Group, affiliates, and with trusted third-party service providers, always in accordance with applicable laws and with appropriate security measures. We operate internationally; therefore, your data may be transferred outside Malaysia or the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect your data, such as Standard Contractual Clauses or other GDPR-compliant mechanisms.

By using our services and providing your personal data, you consent to this transfer. You can revoke your consent to data sharing at any time by writing to us at :

Address:

SKAI International Ltd

71-75 Shelton Street,

Covent Garden, London,

United Kingdom, WC2H 9JQ

Company Registration Number : 16521184

Email: service@skai1.com

Please specify your request, and we will respond as quickly as possible.

8. Right of Withdrawal, Information, Correction, and Contact Details

You have the right at any time to:

Withdraw your consent regarding the use of your personal data.
Request access to the data stored about you.
Request correction or updating of your data.
Request deletion or restriction of your data.
Receive a copy of your data in a portable format.
Object to the processing of your data for certain purposes, such as direct marketing
Lodge a complaint with a data protection authority if you believe that we have violated your data protection rights

To exercise your rights or obtain further information, please contact us at :

Address:

SKAI International Ltd

71-75 Shelton Street,

Covent Garden, London,

United Kingdom, WC2H 9JQ

Company Registration Number : 16521184

Email: service@skai1.com

To help us process your request, please provide sufficient information to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Please Contact us if you wish to update or correct your data

You are entitled to request information regarding the personal data we store about you, and you can ask us to correct, delete, or restrict processing of your data. If you withdraw your consent or request data deletion, please be aware this may affect your ability to access certain services. If you have any questions regarding the use of your personal data or wish to update your data, please contact us at the above email or address.

10. Consent is Not Required in Certain Cases

Your prior consent is not required when SKAI1 shares or discloses your personal data in the following circumstances:

To comply with legal obligations or legal processes
For national security, public safety, or in response to governmental requests
When data has been lawfully made public or is publicly available

If you have questions about this Privacy Policy, or if you would like to exercise your rights, please email us at service@skai1.com

Final note

This document was originally prepared in English. In case of discrepancies, the English version shall prevail.

DEFINITION OF TERMS

Members: All natural persons or legal entities who have entered into a membership agreement with SKAI1 under these Terms.
Purchases: Transactions involving goods, services, travel, etc., at SKAI1 or Partner Merchants.
Partner Merchants: Companies with which SKAI1 has contractual relationships that enable Members to earn Rewards by purchasing their offerings.
Rewards: Rewards Members receive, including Cashback, Loyalty Points, discounts, or other incentives.
Rewards Program: The specific program operated by SKAI1 that enables Members to earn and redeem Rewards.
SKAI1 Card: A physical or virtual card used solely for recording Purchases, not for payment.
Member ID: Unique identifier assigned to each Member upon registration.
Cashback: A reward expressed as a percentage of Purchases, credited as a discount or credit.
Loyalty Points: Points credited based on Purchase amounts; they can be redeemed in the Benefit Lounge.
Logged-in Member Area: The online portal where Members can manage their account and view transactions.
Recommender: An individual or entity who refers a Member, potentially earning rewards or rewards from such referral.